Any possibility for a change in luck?
Way back when, in November - I posted about an
adventure on the road.
We had started out with the 2WD pickup because our newer 4WD pickup was in the shop. It had been towed in, because the Baron was sure that he had blown the engine. I don’t even want to get into the night that that happened.
After the mechanics had checked out the pickup, the service manager called. He told my husband that the pickup needed a new head. The Baron said that he thought that it needed an new engine, but if they only needed to replace a head, shouldn’t they replace them both? So they ordered the heads. Later, we were told that the heads they received weren’t any good. One of the mechanics said that he wouldn’t have put them in the back of a wagon. They ordered the heads again - hopefully from a better vendor. At this point it was December and we were in the hospital for the first time. After we got home, we went to get the pickup - to the tune of eighteen hundred dollars. The Baron drove it home and parked it in the garage. Which is where it stayed for most of the winter. We were in the hospital more than home, and I was using the car when I was driving. I did use the pickup a few nights when we were home during calving. I drove down the lane to check on the cows and then back home.
In March, I took the pickup to Billings to buy some salt and mineral. It was the first time I’d driven it for more than a couple of miles. I thought that it sounded terrible. Once I hit the interstate the “check engine” light went on.
OH NO!
I made it to West Feeds and picked up my load. I immediately headed home. The light didn’t come back on, the pickup sounded like it was going to blow up, but it never did get hot. It was after five by the time I got home, so I waited until the following morning to call the garage.
I spoke with a woman in service and explained the situation. The first thing she said was that it had been repaired in December and this was March. I reminded her that the pickup had hardly been driven. She called back later and told me to bring it in when I could. I obviously was not able to do that at that time. A few days after the funeral I brought it in. I came home to a message after bringing my brother to the airport. It seems that the pickup now needed a new engine, but since they had worked on it in December, they were going to do something about the cost. I sighed and called the garage.
The woman in service told me that Mr. Goodwrench had told the Sugar Beet Baron in November that the pickup might need a new engine. He said that the heads were not guaranteed, and that my husband had wanted to take the less expensive route. Excuse me? It had been a telephone call, and I was in the room when the Baron spoke with Goodwrench. Anyone who dealt with my husband knows that if something needed to be done, it got done. He had thought the engine was blown in the first place. To say that the woman I was speaking with realized that I was not happy would be an understatement. I was furious. Not because I needed an engine now - but the insinuation that the Baron was trying to get away cheap blew me away. She told me that she would talk to Mr. Goodwrench.
The next call I received was from Mrs. Goodwrench - who also works there. She explained the entire situation to me again. I explained the situation to her. She told me that she’s been married to her husband for thirty years and he never lies. Hmmm. . . he also never called me back, but sicced his wife on me. I said, “Oh and I was only married to my husband for eleven years, so he’s the liar? This sounds like: he said, he said and he’s dead - so tell me who’s going to win here?” Then she began to explain about blow back and rings. I told her that I had to talk to someone and I’d call her back. After two conferences I decided that I’d only be spiting myself if I got the pickup repaired somewhere else. I called Mrs. Goodwrench back and told her to have them go ahead and put in the engine. Oh, she had a deal for me on the short block. You wouldn’t believe all the money that I’m saving. Then the “original woman from service” called back and told me that the shortblock had been discontinued. For crying out loud - get an engine and put the thing in.
A few days later, I received another message. While they had the engine out they discovered that I needed a new clutch. But since they had the engine out it was going to save hours of labor. I called back and told them to just put the clutch in, too.
On Wednesday, “original service woman” called. The pickup had been ready since Friday, and the mechanics asked her if she had ever called me. Uh, no. As a matter of fact, on Tuesday, I had a friend bring my bulls home - because I didn’t have the pickup to haul the gooseneck. I told her that I’d pick it up on Thursday.
Thursday morning, a friend drove me to the garage. I didn’t see “the service woman” or either of the Goodwrenches. I paid a guy I’d never seen before and got my keys. The pickup was parked on the street and I started it up. Hmmmmm. . . that’s funny, there’s no fuel in the tank. I switched tanks. Empty, too. I am obsessive about fuel. I always fill my vehicles before leaving home. I pay for bulk fuel, so I never have to buy gas at a station, unless I’m on an extended trip. Okay, so someone siphoned both my tanks while the pickup was parked on the street.
I went back inside and told “the guy”. He said, “We didn’t steal your gas.” I said, “I didn’t say that you stole my gas, I said that someone stole my gas. I don’t know why that’s unusual. ‘The service woman’ told me that the pickup had been ready since Friday, but she forgot to call me.” The guy looked right at me and said, “It was not ready on Friday.” I said, “Then why did she leave me that message?” He said, “It was not ready on Friday, they had other things that needed to be done to it.” I handed him the keys at that point. I went back in the garage and talked to the mechanics, who informed me that yes, it had been ready on Friday. Why were we arguing that point? It was now Thursday and the pickup had been sitting there for more than a few days. “The guy” came back and handed me my keys. He had filled both tanks.
April 30th, 2006 at 7:35 am
I am so sorry you had to deal with all this. I know it will get better. Hugs from CO!
April 30th, 2006 at 7:38 am
Well, it doesn’t seem like your luck could get any worse but who knows? You can share my theme song, “If it weren’t for bad luck, I’d have no luck at all.”
I believe that I would scratch that place off my list of places to do business. I wouldn’t be shy about sharing my experience with others who might be considering doing business there, either!
Does the pickup run okay now? bonnie
April 30th, 2006 at 10:27 am
Hopefully they didn’t charge you for the gas. The way prices are for petrol right now, filling two tanks (which my dad has on his pickup even though he never takes it out of Billings) would probably cost more than a new engine!!!! (Right now, regular unleaded in Mesa AZ is around $3 a gallon, and at some stations in Scottsdale it’s going for around $3.25. Hope it comes down some in the next couple of weeks, or I’ll run up some high charges on my gas cards — 1200 miles is a lot of gas, even with a subcompact car that gets 40 mpg on the highway.)
Kirk (who hasn’t started robbing banks to fill up the tank — yet)
April 30th, 2006 at 10:52 am
Karen,First off I always get the hebes when establisments are run by Mr. anybody!muffler,goodwrench etc!Weirds me out and makes me think where are their priorities…! Sorry (A) the finacial cost and (B) the emotional one!Oh, the “luxery of “motoring”! I could re mortgage the house with the cost of gas here right now!Glad you stood your ground, one more time!Pain in the behind tho isn’t it!Hang Tough!
Linda
April 30th, 2006 at 12:18 pm
Karen I became horribly frustrated FOR YOU just reading this!!! I can’t believe that lady would insinuate that the Baron would lie. C’mon now, Mrs. Goodwrench. For real. Sigh. I hope everything is going ok now!!
April 30th, 2006 at 7:37 pm
I hope that LOTS of local people read your blog, know the service place you are referring to, and boycott them but good.
Bad enough for them to be incompetent and dishonest but to lie in that manner is inexcusable. It is a shame that you had to deal with it.
April 30th, 2006 at 8:11 pm
These clowns must’ve worked in the Phoenix area at one time — I’ve heard stories like this from dozens of people here. (With the exception of trying to pin the blame on a dead person.) What’s even worse is that the people who pull these things usually work for a dealership — with expensive lawyers on retainer. You could try to sue the bastards, but you’d wind up in the poor house — and your lawyer would get all of the money from any settlement.
Unfortunately, there’s not enough sturdy trees around here to hang all the jerks who desparately need it.
Kirk (from downtown Kizmai, AZ)
May 1st, 2006 at 8:34 am
Amazing story - typical that gas was stolen at this time with the high prices. Although, to work on the engine they usually empty the tanks into a receiving barrel and replace the gas after the work is done. Sounds like you handled it like a pro - they should be hiring you to handle their collections.
May 1st, 2006 at 6:13 pm
Does Mr Goodwrench have a brother in Rochester? My mechanic has told me twice there was “no problem with my gas milage” after a sudden 8-10 miles per gallon deficit. He FINALLY checked the oxygen sensors after I told him his computers must be wrong. He replaced one…I’m crossing fingers and twos, right now I think (I hope) it’s doing better. And he had the gaul to tell me that 8 miles a gallon difference isn’t that big a deal…at $2.89 a gallon, a twelve gallon tank that works out to some serious cash…ugh!
I applaud you for standing up for yourself and the Baron!
May 2nd, 2006 at 9:16 pm
Reminds me of the time I told Mr. Mopar I wouldn’t pay for the engine damage HE caused. He said he was going to call the police. I said that was fine with me. He hung up. Five minutes later he called back and said he was ready to negotiate. Later I picked up the car and went right over and traded for one of the Goodwrench’s cars. You need to let us know the address of the Goodwrench family you were dealing with so we can stay away from that place. Keep your chin up. It is scary the way some people stand in line to kick someone who is down, but I have lived long enough to realize it is a fact time (or God) wounds all heels. Take care
May 2nd, 2006 at 11:58 pm
Honest mechanics are few and far between. I guess I shouldn’t say that, honest repair shop owners are few and far between, usually it’s the boss not the guys twisting the wrenches. Big part of the reason I quit wrenching years ago and went to driving truck, I don’t even want to be associated with such a racket.
I hear stories like this almost every day, I’ve even volunteered to pay the shops in question a visit on several occasions. It’s really funny how their mannerisms change when they figure out that they’re talking to someone that isn’t swallowing their bullshit, backpeddling doesn’t even begin to describe it. They may think that they can rip off some single mom that doesn’t know a piston from a piss pot, but they find out differently real quick if said single mom happens to be a friend of mine.
Makes me all that much more thankful that I know how to work on my own cars, I haven’t paid someone to fix a car for me yet, and I don’t ever intend to with the way most of them do business.
If you ever need my “consulting services”, feel free to drop me a line. I actually get a kick out of catching the bastards at their little shell game, makes me feel all warm and fuzzy inside.
May 3rd, 2006 at 4:58 pm
Shouldn’t you change their name to “Mr. and Mrs. BadWrench?